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Course
Customer Support Tools
5 sections: Introduction to Tools, Communication Tools, Workflow and Management Tools, Data and Analytics Tools and Practical Implementation.
- Available in: English
- Presented by Adesa
- Certificate on completion
- 5 sections
- Coming soon
About this course
A short, focused course on the fundamentals of Customer Support Tools.
Who it's forGraduates, people in work or between jobs, career changers, and teams that want a record of staff passing.
What you'll learn
- 1Introduction to Tools
Gain an overview of tools used to manage customer support activities.
- 2Communication Tools
Understand tools that support customer conversations across email, chat, phone, and other channels.
- 3Workflow and Management Tools
Learn how workflow tools help allocate, track, and resolve customer support tasks.
- 4Data and Analytics Tools
Understand how data tools help measure service performance and customer experience.
- 5Practical Implementation
Learn practical steps for choosing and using customer support tools effectively.
What you get
- About 30 minutes
- Course on a Page
- Video, on demand: watch when you want
- Podcast style: listen without watching
- Works on your phone
- Email when you complete
How do you want it?
For my team
Seats for your staff, class or cohort. Give each seat by name and email.
Coming soon
Ask for a quoteFor my LMS
Run it inside Moodle or another learning system, by LTI link or as a Moodle file.
Coming soon
Priced by learners: 50 / 250 / 1,000 / unlimited.
Coming soon
Customer Support Tools is being prepared. Leave your email and we will tell you when you can buy it.
Languages
English.
A large team?
Tell us how many people and we will send you a quote.