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Course
Customer Service
5 sections: Service Basics, Platform Tools, Customer Interactions, Problem Solving and Practical Service Skills.
- Available in: English
- Presented by Lizzy
- Certificate on completion
- 5 sections
- Coming soon
About this course
A short, focused course on the fundamentals of Customer Service.
Who it's forGraduates, people in work or between jobs, career changers, and teams that want a record of staff passing.
What you'll learn
- 1Service Basics
Gain an overview of good customer service and why it matters for customer trust and satisfaction.
- 2Platform Tools
Understand different platforms used to deliver customer service, including phone, email, chat, and digital channels.
- 3Customer Interactions
Learn how to communicate professionally, listen carefully, and respond to customer needs.
- 4Problem Solving
Understand how to handle customer issues, complaints, and service challenges effectively.
- 5Practical Service Skills
Learn practical customer service behaviours they can apply in real customer interactions.
What you get
- About 30 minutes
- Course on a Page
- Video, on demand: watch when you want
- Podcast style: listen without watching
- Works on your phone
- Email when you complete
How do you want it?
For my team
Seats for your staff, class or cohort. Give each seat by name and email.
Coming soon
Ask for a quoteFor my LMS
Run it inside Moodle or another learning system, by LTI link or as a Moodle file.
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Priced by learners: 50 / 250 / 1,000 / unlimited.
Coming soon
Customer Service is being prepared. Leave your email and we will tell you when you can buy it.
Languages
English.
A large team?
Tell us how many people and we will send you a quote.